Buyer support · Frequently asked questions
Clear answers.
Confident next steps.
Everything to help you start the conversation—from samples and custom branding to production and delivery.
Getting started
What is the minimum order quantity?
MOQ depends on the product, materials and customization. Send your required quantity and we will confirm what is possible for your project.
How do I request a quote?
Use our Request a Quote form and include the product, quantity, size breakdown and customization details. You can upload reference images or artwork. If you start from a product page, its details are included automatically.
Does sending an inquiry place an order?
No. A quote request starts a discussion. Product specifications, price, payment and delivery arrangements must be confirmed separately.
Samples & branding
Can I request a sample?
Yes. Samples can be arranged before bulk production. Sample and shipping costs are confirmed in advance; any waiver depends on the project and relationship.
Can you add my logo and packaging?
We offer private label options including logos, labels, colors, sizing and packaging. Available methods depend on the product and materials.
What files can I upload with an inquiry?
The quote form accepts JPG, PNG, WEBP and PDF files: up to three files, with a maximum of 3 MB each. For larger artwork, paste a shareable file link in your inquiry message.
Production & delivery
How long does production take?
Lead time depends on the product, quantity, materials and approval process. We confirm an estimated schedule after reviewing your requirements.
Do you arrange international shipping?
We can discuss shipping to your destination or working with your nominated agent. Availability, cost and transit time depend on the destination and order. Include your country, city and postal code for an estimate.
What are the payment terms?
Payment currency, method and payment stages are confirmed in your quotation or invoice. Please confirm these details with our team before making payment.
Ready when you are
Let’s talk about your product.
Share your references, quantities and branding requirements.